Support

We read everything.

Typical reply time: within 2 business days

Email [email protected] for bugs, questions, refunds, license issues, or ideas.

Help us help you faster

• Your macOS version and EQBase version (EQBase menu → About EQBase).
• For audio problems: which output device, and what you were playing from.
• For anything odd: a diagnostics bundle, in the app open Settings → Diagnostics → Export. It's redacted on your Mac before export, and you can read exactly what's in it.

Quick answers

The FAQ covers the common ones: the audio driver, bit-perfect transparency, offline use, refunds, and system requirements.

License & billing

Lost your license key? It's in your purchase email from Lemon Squeezy: search your inbox for "EQBase". You can also reach your orders any time via the My Orders link in that email. For refunds, see the refund policy.